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Customer Onboarding

Onboard customers fast — with credit checks built in.

Send a branded invite link, capture everything you need (contacts, addresses, banking, documents), run automatic Creditsafe checks, and provision the customer in Xero — with an audit trail of who saw and approved what.

Customer Onboarding in use

Who it's for

Sales & finance

New customers live in Xero in minutes, not weeks.

Credit control

Automatic Creditsafe checks before you extend credit.

Customers themselves

A guided form — not a 3-page PDF.

Why teams love it

Outcomes, not just features.

Fully automated flow

Invite → capture → check → provision in Xero, hands-off.

Creditsafe integration

Auto-run checks and store the report on the record.

Branded invite pages

Your colours, your logo, your welcome copy.

Audit trail on everything

Who submitted what, when, and every decision recorded.

How it works

1

Send invite

One-click invite via email or shared link, tokenised per customer.

2

Customer self-completes

Structured form with document upload and banking capture.

3

Auto-provision

Creditsafe runs; approved customers are created in Xero.

Everything included

Capture

Structured forms

Ask exactly what you need — nothing more.

Document upload

Certificates, IDs, tax docs — stored securely on the record.

Checks & provisioning

Creditsafe checks

Auto-run and stored, with credit limit suggestions.

Xero contact creation

Approved customers land in Xero, fully coded.

Plays nicely with

XeroCreditsafeMailgun

Frequently asked questions

What if a customer fails a credit check?+

The record stays in review with the report attached; nothing is pushed to Xero until you approve.

Can we customise the questions?+

Yes — the form is configurable per workspace.

Are documents encrypted?+

Yes — encrypted at rest with per-tenant isolation.

Pairs well with

Try Customer Onboarding free for 14 days

No credit card required for demo requests.