Refund Policy

Last updated: 2 July 2026.

We offer a 30-day money-back guarantee from the date of your first paid invoice. If DARCY isn't the right fit within those 30 days, contact us and we'll issue a full refund of your most recent payment.

How to request a refund

Refunds are handled by our Merchant of Record, Paddle. You can request a refund directly at paddle.net, or email hello@darcy.com.ai from the address associated with your workspace and we will arrange it. Refunds are returned to the original payment method within 5–10 business days.

After the 30-day window

Subscriptions may be cancelled at any time from the billing dashboard. You retain access until the end of the paid period; we do not pro-rate mid-cycle cancellations.

Duplicate or fraudulent charges

Contact us immediately at hello@darcy.com.ai — we will investigate and refund any confirmed duplicate or unauthorised charge.

Provider

The Service is provided by DARCY AI LIMITED (Company No. 13757914), Enlightened Business Park, Palehouse Common, Framfield, East Sussex, TN22 5QZ.